A NETWORK SYSTEM FAILURE FOLLOWING A MAINTENANCE UPDATE IS BELIEVED TO HAVE CAUSED FRIDAY’S WIDESPREAD ROGERS OUTAGE.
Staffieri said the network system failure in its core network caused some of its routers to malfunction early Friday morning.
Staffieri said their team of leading technical experts and global vendors continue to investigate the root cause of the outage and “identify steps to increase redundancy in our networks and systems.”
The day-long outage affected internet, TV, home phone and wireless services across the country starting early Friday morning.
Rogers said it will proactively credit all affected customers, adding that more information will be shared soon.
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